Shipping & Returns
Canada Post is our preferred choice for delivery service and we send all of our pieces business expedited. Depending on the destination within Canada and the USA shipping can take anywhere from 2 to 10 days. If you live in the Vancouver area, you are always welcome to pick up your online purchase right from our studio location in Vancouver.
All of our custom order pieces are a final sale.
Exchanges and store credits only, will be granted on non custom items, as long as the items have not been used and are returned in the original condition. You must contact us within 7 days of the purchase.
There are no refunds.
In the event of a construction flaw, we stand behind our product, and will always perform the necessary repair at our own expense.
If any adjustments need to be made after you have received your t.o.g piece (i.e. strap length, etc.) please get in touch with us and we will happily work with you to make this happen.